Privacy Policy

Hormone and Regenerative Medicine, LLC Effective date: August 1, 2026

Hormone and Regenerative Medicine, LLC (“Practice,” “we,” “our,” or “us”) operates the website www.hormoneregenmed.com (“Website”) and is committed to protecting the privacy and confidentiality of individuals who visit our Website, communicate with our office, or utilize our services. This Privacy Policy describes how information is collected, used, disclosed, and safeguarded. By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Information we collect

We may collect personal information that you voluntarily provide, including:

Name
Address
Telephone number
Email address
Date of birth
Information submitted through online forms or inquiries
Appointment request details
Payment or billing-related information

We may also collect technical and usage data automatically, including IP address, browser type, device information, operating system, pages visited, and website interaction data.

How we use information

We use collected information to:

Schedule and manage appointments
Provide requested services
Respond to inquiries
Process payments and transactions
Improve website functionality and user experience
Maintain security and prevent fraud
Communicate regarding services, updates, and practice information
Comply with legal, regulatory, and professional obligations

We do not sell, rent, or lease personal information.

Payment processing and financial information

When payments are made for services or products, we may collect limited billing and transaction information necessary to complete the purchase. We do not store full credit card numbers on our systems. Payment processing is handled by secure third-party vendors that comply with applicable security standards (including PCI-DSS requirements). These vendors may only use your information to complete authorized financial transactions.

Sharing of information

We may share information with trusted third-party service providers who assist with:

Website hosting
Scheduling systems
Electronic health records
Payment processing
Communication platforms
Analytics and marketing services

These vendors are contractually required to maintain confidentiality and use information only as necessary to perform services on our behalf. We may also disclose information when required by law, regulation, subpoena, or legal process, or when necessary to protect the safety, rights, or property of the Practice, patients, or the public.

Analytics, tracking, and advertising

We may use analytics tools and advertising technologies to understand website usage and improve services. This may include collection of:

Pages visited and time spent on pages
Click behavior and navigation patterns
Device and browser information
General geographic location (non-specific)

This information may be used in aggregated form for:

Website performance analysis
Service optimization
Marketing strategy development
Interest-based or remarketing advertising (where applicable)

We do not use this information to make medical decisions about individual patients.

Cookies and tracking technologies

Our website may use cookies and similar technologies to enhance user experience and improve functionality. Cookies may be used to:

Remember user preferences
Analyze website traffic
Improve website performance
Support marketing and analytics efforts

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Marketing and communications

With your consent, we may use your contact information to provide educational materials, practice updates, promotional communications, and information regarding services that may be of interest. You may opt out of marketing communications at any time by following unsubscribe instructions or contacting our office directly. Opting out of marketing communications does not affect receipt of essential administrative or medical communications.

SMS and electronic communications

If you provide your mobile number, you consent to receive text messages related to:

Appointment reminders and confirmations
Administrative communications
Billing notifications
Practice-related updates

Message and data rates may apply. You may opt out at any time by replying STOP. SMS consent is not shared with third parties for marketing purposes.

Protected health information (PHI)

If you become a patient, your medical information is protected under HIPAA and applicable Florida law. Information submitted through this website is not automatically considered Protected Health Information. Once a provider-patient relationship is established, medical information is governed by our Notice of Privacy Practices.

Website communications and limitation

Information submitted through this website, email, or electronic communication should not be used for urgent or emergency medical concerns. Submission of information does not establish a provider-patient relationship.

Data retention

We retain personal information only as long as necessary to:

Provide services
Maintain business operations
Comply with legal, regulatory, and medical record retention requirements
Resolve disputes and enforce agreements

When no longer required, information is securely deleted or de-identified.

Data security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Data breach notification

If a data security incident occurs involving personal information, we will provide notice as required by applicable Florida and federal law.

Children under thirteen

Our website and services are not directed to children under the age of thirteen. We do not knowingly collect personal information from individuals under thirteen without verifiable parental consent. If we learn that information has been collected from a child under thirteen without appropriate consent, we will take steps to delete such information in accordance with applicable law. Parents or guardians may contact us to request removal of such information.

Third-party websites

This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

Your rights

You may request access to, correction of, or deletion of personal information, subject to legal, regulatory, and record retention obligations.

Contact information

Hormone and Regenerative Medicine, LLC 160 International Parkway, Suite 150 Lake Mary, Florida 32746 Phone: (407) 796-8848